Terms of Service
Effective Date: 7/1/2025
Welcome to Professional Botanicals Inc. (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any purchases made through www.professionalbotanicals.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms.
1. Company Information
Professional Botanicals Inc.
2715 Parkland Blvd
Ogden, UT 84404
Email: support@pbilife.com
Phone: 877-745-0850
2. Eligibility
There are no age restrictions for using our Site. However, by placing an order, you confirm that you are legally authorized to make purchases and enter into binding contracts.
3. Products and Services
We offer nutritional supplements and health-related products for sale to both retail (DTC) and wholesale (B2B) customers. All product descriptions and availability are subject to change without notice.
4. Ordering & Payments
We accept major credit cards, Apple Pay, Google Pay, and PayPal. Payment is processed at the time of order. Subscription customers authorize recurring billing and agree to manage or cancel subscriptions via their account or by contacting us.
5. Shipping & Fulfillment
We ship Monday through Friday using USPS, FedEx, UPS, and DHL. Most in-stock items ship within 24 hours. Free shipping is available for retail orders over $89 and wholesale orders over $399. Distributor accounts are not eligible for free shipping.
6. Returns & Refunds
- Retail (DTC): Returns are accepted on both opened and unopened products within 60 days of the date of purchase.
- Wholesale (B2B): Returns are accepted on unopened products within 30 days of the date of purchase.
Customers are responsible for return shipping unless the return is due to our error.
7. International Orders
We do ship internationally. Import duties and taxes are the responsibility of the recipient.
8. Subscriptions
Retail customers may subscribe to products for recurring delivery. Subscriptions can be paused, skipped, or canceled at any time through their account or by contacting support.
9. Privacy Policy
We collect customer data solely for the purposes of order processing, communication, and analytics. We do not sell or rent personal information. For more details, refer to our full Privacy Policy.
10. Third-Party Tools
We utilize services such as Klaviyo, PayWhirl, and Google Analytics to enhance our website and customer experience. Use of the Site constitutes consent to the data collection and usage practices of these tools.
11. Intellectual Property
All website content, logos, images, and product formulations are the property of Professional Botanicals Inc. and may not be used or reproduced without permission.
12. Affiliate Program
We offer affiliate opportunities for both retail and wholesale accounts. Participation is subject to separate terms and approval.
13. Health Disclaimer
Statements made on this Site or in any of our materials have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult your healthcare provider before starting any supplement. All allergens are listed on product labeling, but individual reactions to ingredients—especially uncommon allergens—may occur. By purchasing from our Site, you acknowledge this risk and agree that use of our products is at your own discretion.
14. Limitation of Liability
We are committed to taking care of our customers and addressing concerns to the best of our ability. While we strive for your satisfaction, our liability is limited to the cost of the product purchased. By using our Site and products, you acknowledge and accept this limitation and agree to discontinue use if dissatisfied.
15. Governing Law
These Terms are governed by the laws of the State of Utah, United States. Any dispute shall be resolved in the appropriate courts located in Weber County, Utah.
16. Modifications
We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting to this page. Continued use of the Site constitutes your agreement to those changes.
If you have any questions regarding these Terms, please contact us at support@pbilife.com or 877-745-0850.