Privacy Policy
Effective Date: 7/1/2025
At Professional Botanicals Inc. ("Company," "we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.professionalbotanicals.com (the “Site”).
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Place an order
- Subscribe to our newsletter
- Opt in to receive SMS messages
- Create an account
- Contact us for support
This information may include:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely by third-party processors)
We also collect non-personal data through tools like Google Analytics, such as:
- Browser type
- Device information
- IP address
- Pages visited and time spent on the site
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order and shipping confirmations
- Offer personalized product recommendations
- Improve website functionality and performance
- Send marketing emails and SMS messages (only with your consent)
3. SMS Messaging and Text Communications
If you opt in to receive SMS messages from us, we may use your phone number to send you transactional updates (such as order status, delivery notifications, or customer service follow-ups) and promotional messages. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time by replying STOP to any message or contacting us directly.
4. Sharing Your Information
We do not sell or rent your personal information. We only share your data with trusted third-party services that help us operate our business, including:
- Klaviyo (email and SMS communication)
- PayWhirl (subscription management)
- Payment gateways (e.g., Stripe, PayPal)
- Shipping carriers (USPS, UPS, FedEx, DHL)
These providers are obligated to keep your information secure and confidential.
5. Cookies and Tracking Technologies
We use cookies and similar tracking tools to:
- Remember your preferences
- Analyze site traffic
- Enhance user experience
You can manage cookie preferences in your browser settings.
6. Data Security
We implement reasonable security measures to protect your personal information. However, no system can guarantee absolute security. Your use of the Site indicates your understanding and acceptance of this risk.
7. Your Rights and Choices
- You may access or update your personal information by logging into your account
- You may unsubscribe from marketing emails and SMS messages at any time
- You may request deletion of your personal information by contacting us at support@pbilife.com
8. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites.
9. Children’s Privacy
We do not knowingly collect personal information from children under age. If we become aware that a child has provided us with personal information, we will delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted to this page and are effective upon posting. Continued use of the Site after changes indicates acceptance.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Professional Botanicals Inc.
2715 Parkland Blvd
Ogden, UT 84404
Email: support@pbilife.com
Phone: 877-745-0850